Product Questions

If you struggle with brain fog, lack of energy, or get sick often then it's a big YES from us. Even if you feel good but want to feel great every day then this will help take it to the next level

Yes, Our Mushroom Elixir uses a range of organically natural grown mushrooms that have been used in Chinese medicine for centuries. Our product is ORGANIC, NON GMO and VEGAN-FRIENDLY.

Contains: Beta-Glucans.

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Very slightly sweet, with a rich earthy goodness. Some days we add it to coffee without the negative side effects of coffee, but most days we have it pure with hot nut milk to get the day started and sometimes a dash of honey if were feeling naughty.

Mental clarity, improved sleep quality, increased longer-lasting energy, stronger immunity to colds & viruses, lower stress levels, lower cholesterol, lower blood pressure, lower risk of heart disease, repairs the nervous system, and has been said that it may even help prevent cancers.

You know the jitters or crash you get from coffee? well, some of our customers swear adding our elixir to their coffee helps reduce or remove all the negative side effects to their coffee but be warned you might swap this out for your daily coffee altogether and we wouldn't be mad about it. Some call this a miracle, we call it Black Gold Mushroom Elixir, not just from the color of the mushroom extracts but it will literally make you feel golden from the inside out.

Simply mix ½ teaspoon with your preferred method be it water, milk, coffee, tea, smoothies, or even into your cooking. Our preferred method is taking half a teaspoon mixed with frothy nut milk, and if were feeling a bit naughty, a dash of honey.

To experience the full benefits of our Mushroom Elixir we recommend taking it daily at the minimum once per day. We like to have it as part of our morning routine by adding it to coffee or having it in replacement of coffee and recommend you do the same. However you can take it whenever you like be it in the afternoon or evening.

Yes you can, we treat it like tea or coffee and might have it more than once a day. If you're more sensitive we recommend lowing your consumption. If you feel you're not feeling the benefits we recommend increasing your consumption.


Typically 30 days of taking our Elixir daily will allow you to notice a big difference mentally and physically. However a lot of our customers feel a difference even just days after daily use.

No, our Mushroom Elixir only contains organic mushroom extracts with nothing else. Don't be fooled by other competitors that add other ingredients to dilute their product. After all Mushrooms is what will give you the benefits that you're after.

No, but remember certain mushrooms in our Elixir will help you keep focus without any negative side effects which makes this a great replacement for coffee. If you can't give up your coffee just yet, we've got you covered, just add ½ teaspoon to your coffee and be amazed at how it reduces or removes the negative side effects from coffee altogether.

Though our ingredients are all associated with profound health benefits, we suggest consulting with your physician before making any changes to your diet during pregnancy, nursing, or for kids and young children.

Yes, our products contains only extracted mushrooms so are suitable for all of these diets.

Glad you asked, we reward our customers by saving 15% on every order compared to one-off purchases so you never have to worry about running out of stock. We made it easy so you have no excuse not to feel great every day, think of it like Netflix because it's there you'll use but the only difference is you'll mentally and physically appreciate having this be part of your daily routine. Best part is you're in control so you can cancel anytime (even after the first order)

Our Mushrooms

We only use the fruiting bodies of mushrooms i.e the mushroom itself as studies have shown that this is where the most nutrients will come from. Now there's a lot of debate whether mycelium (the mushroom roots) should be used or not but our opinion is you eat the apple not the apple branches. After all if our manufacturers were to use the mycelium and fruiting bodies they would be able to deliver a cheaper priced product and one that we believe to be of less nutrition which is why we will continue to only use the fruiting bodies of mushroom to deliver to you a high quality, and nutritional product that you'll see and feel the difference from.

Our mushrooms are grown sustainably in organic environments on multi-generational family farms in Eastern China, the birthplace of where they have been traditionally used in medicine for centuries, and our Chaga is wild-harvested from Russia.

Yes, our manufacturers can provide certifications of analysis that show it's organic because we know that's important to you and us to bring you something as clean, and high quality so you can feel and see the benefits yourself.

Shipping & Delivery

So you've purchased or are interested in having our Blackgold Mushroom Elixir as part of your health routine. We're working hard to get this in your hands fast.

Processing can take 1 to 2 business days (usually same day), and then one of our delivery partners will get the item to you in the estimated shipping times below. You’ll get a shipment notification email with a tracking number once your parcel leaves us.

Refer to our Shipping Policy for specific shipping times and costs.

USA

FREE Standard 3-7 Working Day Delivery

$20 Priority Delivery 1-3 Business Days

We send you an email tracking code that allows you to track it on our shipping partners website. As soon as it's lodged with our shipping partners, you will get tracking confirmation within 72 hours of placing your order.

If you have not received your order within the expected timeframe, our friendly customer support team is here to assist. Just email help@blackgoldelixir.com with your order details.

First, we recommend checking the courier tracking details which are included in your order confirmation email.

Simply click on the tracking link provided and this will redirect you to the carrier's tracking website for the latest update on your parcel.

If your parcel has been delayed, do get in touch within 15 days from the dispatch date and we will lodge an inquiry with the carrier. If you received your parcel and the contents are damaged, please contact us in the first instance.


*Please note: Once we pass your order is handed over to our delivery partners, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by the postal company. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

Oops, Mushroom Elixir not being sent to the right address? Please email help@blackgoldelixir.com immediately with the subject line CHANGE or UPDATE and we'll do our best to meet your request.

As we do our best to get your orders out to you as soon as we can, sometimes an order will be processed before we have a chance to change it. We can't guarantee a change of delivery details after the order is placed so please make sure to check your details before submitting your order.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully! Otherwise we charge a $6.95 redelivery fee.

Returns and Exchanges

Yes, please refer to our Refund Policy.

We’ve got you covered here too. All returns (for both refunds and exchanges) will be covered with a free return shipping label that we are happy to organize for you, which means no expenses at the post office! Just contact our friendly team at help@blackgoldelixir.com and they will be able to help you along the way.

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

We're all about making as risk-free for our customers especially new customers to try our amazing Organic Mushroom Elixir which is why if it's your first-time order, whether on a subscription or as a one-off we'd love to help you make the decision to move forward with your purchase by offering you a refund on yourfirst tinshould you take the product for the entire month and find no benefits.

Of course, we hope you understand that we're a small business and this will be assessed upon discretion but we know if it's anything like the majority of our customers you'll be coming back for more which is why we're lenient with this policy.

You'll know you'll be buying from a company that believes in their product and put's their money where their mouth is.

Payment

All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. subscription orders or bundle Elixir purchases).

Made your Mushroom Elxiir purchase, and as the payment was loading you realized with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply email our lovely team at help@blackgoldelixir.com and they will be happy to help correct this for you.


*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. subscription only orders or bundle Elixir deals).

Want to share that Mushroom Elixir love? Unfortunately we don’t offer gift cards or vouchers, but we have a flexible return policy - so you can buy that lucky person some amazing Mushroom Elixir, and we can help them out if they decide they don't want that health kick to feel great everyday, but why wouldn't they want that right?

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Contact Us

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us help@blackgoldelixir.com to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is help@blackgoldelixir.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails as fast as we can but remember we’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

We always strive to be the best so we love hearing your thoughts. We also love hearing your beautiful stories about our Black Gold Organic Mushroom Elixir and your experience. It warms our hearts to see our Mushroom Elixir being so well loved out in the big wide world. Should you have any feedback for us, please feel free to email us at help@blackgoldelixir.com.

Want to stay up to date with awesome offers, deals, discounts, recipes, and stories of avid Black Gold Organic Mushroom Elixir fans? Of course you do! You can sign up to our mailing list by entering your email at the bottom right of our website.


You can also unsubscribe or request fewer emails by going to the bottom of any of our emails and clicking the ‘unsubscribe me’ link - (we’ll miss you though!).